We offer digital game top-ups and in-game credits for selected games, including Mobile Legends, Blood Strike, Magic Chess, Valorant, and other supported titles.

Product availability may change depending on stock, game restrictions, or ongoing events.

We accept the following payment methods:

‣ CS Coin

‣ GCash

‣ Maya

‣ ShopeePay

‣ GrabPay

Available payment options are shown during checkout.

Some payment methods may include small processing fees charged by the payment provider.

To avoid additional fees, we recommend using CS Coin.

E-wallet payment options may be temporarily unavailable when stock is limited.

This helps us manage orders properly and avoid delays.

During this time, we recommend using CS Coin to secure your order.

You can top up CS Coin via Facebook Messenger with no additional fees.

Our support team will assist you during support hours.

CS Coin is Cream Store’s internal wallet balance that you can use to pay for orders on our website.

Using CS Coin allows faster checkout and helps avoid additional payment fees.

No. CS Coin is non-refundable once successfully credited to your account.

However, CS Coin does not expire and can be used for other available games and products on Cream Store.

A pre-order allows you to reserve game credits in advance at a lower price and with no additional fees.

Pre-orders are usually offered during special events or promotions.

Pre-orders are recommended because they:

‣ Are cheaper than regular orders

‣ Have no additional payment fees

‣ Secure your slot before the event starts

Pre-orders are processed 1–2 hours after the event officially starts.

Processing time may vary depending on order volume and game system availability.

No. Pre-orders cannot be cancelled or modified once submitted.

Please make sure all details are correct before confirming your order.

1. Select your game and product

2. Enter the correct Game ID and server details

3. Choose your payment method

4. Complete payment

5. Your order will be processed automatically or manually, depending on the product

Most regular orders are processed within minutes.

Some orders may take longer due to:

‣ Manual processing

‣ High order volume

‣ Game server issues

‣ Incorrect or incomplete information

Estimated processing time is shown on the product page.

Orders may be delayed due to:

‣ Peak hours or high traffic

‣ Manual verification

‣ Game system or server issues

Delayed orders are still monitored and will be processed once conditions normalize.

If your order is not received within the expected time:

‣ Check your Order ID and payment status

‣ Contact us via Facebook Messenger and provide your Order ID

Our support team will assist you.

This means:

‣ The Game ID entered is incorrect, or

‣ The account belongs to a region not supported by the selected product

Please double-check all details before placing an order.

This means you have reached the Weekly Diamond Pass (WDP) limit set by the game.

‣ Maximum of 10 Weekly Diamond Passes

‣ Covers a total of 70 days

Once this limit is reached, additional WDP purchases cannot be processed.

No. Once payment is completed:

‣ Orders cannot be changed

‣ Game ID or server details cannot be edited

Please review all details carefully before confirming payment.

Refunds are only available for game top-up orders paid via e-wallet if the order cannot be processed due to valid reasons such as:

‣ Invalid Game ID

‣ Region restriction

‣ WDP limit reached

Successfully completed and delivered orders are non-refundable.

Approved refunds are typically processed within 6–48 hours, depending on the payment method used.

You can contact us via Facebook Messenger or browse our FAQ page.

Support Hours: Monday to Saturday, 9:00 AM – 9:00 PM