Terms & Conditions
Last Updated: February 23, 2026
By accessing or using Cream Store, you agree to these Terms and Conditions.
1. Nature of Service
Cream Store provides digital goods and game credits. All products are intangible and delivered electronically.
2. Order Accuracy & Responsibility
Users are fully responsible for:
‣ Correct Game ID / User ID submission
‣ Correct server or region selection
‣ Reviewing order details before payment
Orders cannot be modified after payment.
3. Payments
We accept supported payment methods shown at checkout.
Some payment channels may include provider processing fees beyond Cream Store’s control.
4. CS Coin Rules
‣ CS Coin is non-refundable once credited
‣ CS Coin does not expire
‣ Lost access due to user error is not refundable
5. Processing & Delivery
Most orders are processed automatically. Some orders may require manual handling.
Processing times may vary due to:
‣ Game server conditions
‣ High order volume
‣ Payment verification
‣ System maintenance
Delays do not automatically qualify for refunds.
6. Pre-Orders
Pre-orders:
‣ Are final and non-cancelable
‣ Are processed after event activation
‣ May be affected by game publisher changes
7. Refund Policy
Refunds are only granted when an order cannot be completed due to valid reasons such as:
‣ Invalid Game ID
‣ Region restrictions
‣ WDP limit reached
‣ System-level failure
Completed and delivered orders are non-refundable.
Refund timelines depend on payment providers.
8. Game Publisher Limitations
Cream Store is not affiliated with game publishers. We are not responsible for:
‣ Publisher policy changes
‣ Account bans or restrictions
‣ In-game limitations
‣ Region locks imposed by games
9. Fraud & Abuse
We reserve the right to:
‣ Refuse suspicious transactions
‣ Suspend abusive users
‣ Cancel fraudulent orders
10. Service Availability
We do not guarantee uninterrupted availability. Maintenance or technical issues may occur.
11. Limitation of Liability
Cream Store shall not be liable for indirect losses, damages, or user errors including incorrect Game IDs.
Maximum liability is limited to the purchase amount where legally applicable.
12. User Conduct
Users agree not to:
‣ Exploit system vulnerabilities
‣ Attempt fraudulent payments
‣ Abuse support channels
13. Modifications
Terms may be updated at any time without prior notice.
Continued use indicates acceptance of changes.
14. Contact & Support
For order concerns:
Facebook Messenger: m.me/creamstoreph
Support Hours: Monday – Saturday 9:00 AM – 9:00 PM