Cream Store is an online store for game top-ups and other digital products. Orders can be placed directly through our website.

Some products or payment methods may require you to log in. We recommend creating an account so you can easily check your orders, CS Coin balance, and transaction history.

You can check your order status through your Cream Store account or the Check Order page.

We currently accept GCash, QRPH, and CS Coin. Available payment methods may vary depending on the product.

CS Coin is your Cream Store account balance. It can be used to purchase eligible products on our website.

No. CS Coin top-ups and existing CS Coin balances are non-refundable and cannot be withdrawn or converted to cash. However, if an order cannot be processed, the amount may be returned to your Cream Store account balance as CS Coin when applicable.

Please contact Cream Store Support and provide your proof of payment and transaction details. Do not make another payment for the same transaction unless the first payment has been confirmed as unsuccessful.

Some payments may take longer to be confirmed by the payment provider. If your payment remains pending, please contact Cream Store Support and provide your Order ID and proof of payment.

Most orders are processed automatically and are usually completed within a few minutes. Some orders may take longer due to supplier or provider issues, maintenance, stock availability, account restrictions, or system issues.

Please check your game account and transaction or activity history first. If you still cannot find the order, contact Cream Store Support and provide your Order ID. We may ask for additional proof, such as a screen recording showing your account details and transaction or activity history, so we can verify the order with our supplier.

An order may be unable to process due to incorrect account information, account or player not found, purchase limits, unavailable products, insufficient supplier stock, region restrictions, or supplier/system errors. Depending on the situation, we may reprocess the order or issue a refund.

No. Please check your Game ID, Server ID, and other account information carefully before completing your payment. Orders are processed using the information submitted at the time of purchase. Cream Store is not responsible for successfully completed top-ups sent to the wrong account because of incorrect information provided by the customer.

A refund may be provided when an order cannot be successfully processed or fulfilled. Refund eligibility depends on the order status and, when applicable, confirmation from our supplier or payment provider.

Depending on the order and payment method, the refund may be returned to your Cream Store account balance as CS Coin or sent through an available external refund method. For external refunds, we may ask for your GCash details or bank account details. Please make sure the refund information you provide is correct.

No. Refunds are not always automatic. If an external refund is required, we may need to request your GCash or bank account details before the refund can be processed. Please check the email associated with your order for refund instructions.

Refund processing time may vary depending on the payment method, supplier or payment provider confirmation, and whether we need additional information from you. If we request your refund details, please provide them as soon as possible to avoid delays.

We cannot complete an external refund until we receive the required refund information. Please reply to our refund email with the requested details so we can process your refund.

Mobile Legends limits the number of Weekly Diamond Passes an account can hold. Please check your current WDP limit before placing an order. If your account has already reached its limit, additional WDP orders cannot be processed and may need to be refunded.

Please do not purchase another Weekly Diamond Pass while your account is already at its limit. Wait until your account can receive another WDP before placing a new order. Repeatedly placing WDP orders despite reaching the purchase limit may result in purchase restrictions on your Cream Store account.

Mobile Legends uses its own server time, which may be different from Philippine time. Please consider the server time difference when checking your in-game transaction or activity history.

Log in to your Cream Store account and check your Balance History to view your CS Coin balance and transactions.

Please provide your Order ID, Game ID or account information when applicable, a short description of the issue, and any relevant screenshots or proof of payment. We may request additional information depending on the issue.

You can contact us by email at [email protected] or through the Cream Store official Facebook page. For order, payment, or refund concerns, please include your Order ID so we can assist you faster. Please avoid sending the same concern through multiple channels, as this may cause duplicate requests and delays.