Privacy Policy
Last Updated: September 30, 2026
Cream Store respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices and rights available to you when you use our website and services.
1. Information We Collect
We may collect information that you provide when you create an account, place an order, make a payment, request a refund, or contact our support team.
This may include:
‣ Name or username
‣ Email address
‣ Game ID, User ID, Server ID, and other information required to process an order
‣ Cream Store account information
‣ Order and transaction history
‣ CS Coin balance and transaction records
‣ Payment-related information
‣ GCash or bank account details provided for refund purposes
‣ Screenshots, screen recordings, or other information you provide when requesting support
We may also automatically collect certain technical information when you use our website, such as:
‣ IP address
‣ Device and browser information
‣ Pages visited and website usage information
‣ Cookies and similar technologies
We aim to collect only information reasonably necessary for our services and operations.
2. How We Use Your Information
We may use your information to:
‣ Create and manage your Cream Store account
‣ Process and complete orders
‣ Verify payments and transactions
‣ Process refunds
‣ Maintain CS Coin balances and transaction records
‣ Provide customer support
‣ Investigate failed, disputed, or unreceived orders
‣ Detect and prevent fraud, abuse, and unauthorized transactions
‣ Maintain and improve our website, services, and security
‣ Maintain business, transaction, and accounting records
‣ Comply with applicable legal and regulatory requirements
We do not sell your personal information.
3. Payment and Refund Processing
Payments may be processed through third-party payment providers available through Cream Store.
Cream Store does not store full payment credentials that are handled directly by third-party payment providers.
These providers may process information according to their own privacy policies and terms.
When an external refund is required, we may collect information such as your GCash number, account name, or bank account details solely as necessary to verify and process the refund and maintain appropriate transaction records.
4. Order Fulfillment and Suppliers
To process game top-ups and other digital products, certain order information may need to be shared with our suppliers or service providers.
This may include information such as:
‣ Game ID or User ID
‣ Server ID
‣ Product ordered
‣ Other account information necessary to fulfill or verify an order
We only share information reasonably necessary for order processing, verification, support, or related operational purposes.
5. Data Sharing
We may share limited personal information when reasonably necessary with:
‣ Payment providers for payment verification and transaction processing
‣ Suppliers or providers responsible for fulfilling or verifying orders
‣ Service providers that help operate, maintain, secure, or support our website and services
‣ Professional advisers or service providers when reasonably necessary for legitimate business or legal purposes
‣ Government authorities or other parties when disclosure is required or permitted by applicable law
We do not sell or rent customer personal information to third parties for their own marketing purposes.
6. Cookies and Similar Technologies
Cream Store may use cookies and similar technologies for website functionality, security, analytics, and improving the user experience.
Some cookies may be necessary for features such as account login, checkout, or website security.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website features.
7. Data Protection and Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can guarantee absolute security.
Customers are also responsible for protecting their Cream Store account credentials and should not share their password or other login information with unauthorized persons.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
‣ Processing and maintaining order records
‣ Managing customer accounts and CS Coin transactions
‣ Providing customer support
‣ Processing and documenting refunds
‣ Resolving disputes
‣ Preventing fraud and abuse
‣ Meeting accounting, tax, legal, and regulatory requirements
‣ Establishing, exercising, or defending legal claims
Retention periods may vary depending on the type of information and applicable legal or business requirements.
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it as appropriate.
9. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
‣ Be informed about how your personal information is processed
‣ Request access to personal information we hold about you
‣ Request correction of inaccurate or incomplete information
‣ Object to certain processing of your personal information
‣ Request erasure or blocking of personal information when applicable
‣ Exercise applicable data portability rights
‣ File a complaint with the appropriate data protection authority
Some requests may be subject to limitations under applicable law. For example, we may need to retain certain order, payment, refund, tax, accounting, fraud-prevention, or legal records even after an account is no longer being used.
We may request reasonable information to verify your identity before processing a privacy-related request.
10. Third-Party Services
Our website may use or connect to third-party services, including payment providers, suppliers, hosting providers, analytics services, or other tools necessary to operate Cream Store.
Third-party services may have their own privacy policies and data-processing practices. Cream Store is not responsible for the privacy practices of independent third-party services.
11. Children’s Privacy
Cream Store does not knowingly collect personal information from children for purposes unrelated to providing our services.
If you believe that personal information belonging to a child has been provided to us improperly, please contact Cream Store Support so the matter can be reviewed and handled as appropriate under applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our services, business practices, legal requirements, or data-processing activities change.
When we make changes, the updated version will be published on this page with a revised Last Updated date.
Where required by applicable law, we will provide additional notice regarding material changes.
13. Contact Us
For privacy questions, requests, or concerns, you may contact Cream Store through:
Email: [email protected]
Facebook Messenger: Cream Store official Facebook page
When contacting us regarding your personal information, please provide enough information for us to identify and review your request. We may ask for additional information when necessary to verify your identity and protect your account.