Terms & Conditions
Last Updated: September 30, 2026
Welcome to Cream Store. By accessing our website, creating an account, or placing an order, you agree to the following Terms & Conditions.
1. General
Cream Store provides game top-ups and other digital products through our website.
By using our services, you confirm that the information you provide is accurate and that you agree to follow these Terms & Conditions.
We reserve the right to update these Terms & Conditions when necessary. Changes will take effect once published on our website.
2. Orders
Customers are responsible for checking all order information before completing payment, including Game ID, Server ID, product, quantity, and other required account details.
Orders are processed using the information submitted at the time of purchase.
Once an order has been successfully processed or delivered, it cannot be cancelled, changed, or refunded.
Cream Store is not responsible for successfully completed orders delivered to the wrong account because of incorrect information provided by the customer.
3. Order Processing
Most orders are processed automatically. However, processing may be delayed or interrupted due to:
‣ Supplier or provider issues
‣ Maintenance or system issues
‣ Stock availability
‣ Account or region restrictions
‣ Purchase limits
‣ Incorrect account information
‣ Other circumstances outside Cream Store’s direct control
If an order cannot be processed, Cream Store may reprocess the order or issue a refund, depending on the situation.
4. CS Coin
CS Coin is the account balance used for eligible purchases on Cream Store.
CS Coin top-ups and existing CS Coin balances are non-refundable, non-withdrawable, and cannot be converted to cash.
However, when an order cannot be processed or fulfilled, Cream Store may return the order amount to the customer’s Cream Store account as CS Coin when applicable.
CS Coin received as an order refund remains subject to the same rules and can be used for eligible purchases on Cream Store.
5. Payments
Cream Store accepts the payment methods displayed and available on the website at the time of purchase.
Customers are responsible for verifying the payment amount and transaction details before completing payment.
If a payment is deducted but the order is not created or remains pending, the customer should contact Cream Store Support and provide the necessary payment information for verification.
Customers should not make another payment for the same transaction until the status of the first payment has been confirmed.
Cream Store may need to coordinate with the payment provider before confirming or resolving payment-related concerns.
6. Mobile Legends Weekly Diamond Pass
Customers are responsible for checking whether their Mobile Legends account can receive additional Weekly Diamond Passes before placing an order.
If an account has reached its WDP purchase limit, additional WDP orders may be unable to process.
Orders that cannot be fulfilled because of the WDP limit may be reprocessed when applicable or handled according to our refund process.
Customers should not repeatedly place additional WDP orders after reaching their account limit.
Repeated purchases despite reaching the WDP limit may result in purchase restrictions on the customer’s Cream Store account.
7. Refund Policy
Refunds may be provided when an order cannot be successfully processed or fulfilled.
Possible reasons may include:
‣ Account or player not found
‣ Purchase limit reached
‣ Product or provider unavailable
‣ Insufficient supplier stock
‣ Region restrictions
‣ Supplier or system errors
‣ Other confirmed processing failures
Refund eligibility depends on the order status and, when applicable, confirmation from our supplier or payment provider.
Refunds are not always automatic.
Depending on the order and payment method, refunds may be:
‣ Credited to the customer’s Cream Store account as CS Coin; or
‣ Sent through an available external refund method.
For external refunds, Cream Store may request GCash details, bank account details, or other information necessary to complete the refund.
Customers are responsible for providing complete and accurate refund information.
If the required refund information is not provided, Cream Store cannot complete the external refund until the necessary details are received.
Refund processing times may vary depending on the payment method, supplier or payment provider confirmation, and the information required from the customer.
Successfully completed and delivered digital products are generally not eligible for refunds.
8. Completed but Unreceived Orders
If an order is marked as completed but the customer claims that the product was not received, Cream Store may request additional information to verify the transaction.
This may include screenshots, screen recordings, account information, transaction history, activity history, or other relevant proof.
Cream Store may also verify the transaction with the supplier or provider before determining the appropriate resolution.
9. Customer Accounts
Customers are responsible for maintaining the security of their Cream Store account and login information.
Customers must provide accurate information and must not use Cream Store for fraudulent, abusive, or unauthorized activities.
Cream Store reserves the right to restrict or suspend an account when necessary to protect the website, payment systems, suppliers, other customers, or Cream Store from suspected fraud, abuse, repeated misuse, or violations of these Terms & Conditions.
10. Digital Products
All products sold by Cream Store are digital.
Once a digital product has been successfully processed and delivered, the transaction is considered completed.
Digital products cannot be returned in the same manner as physical products.
11. Service Availability
Cream Store aims to keep its services available and orders processing normally. However, we cannot guarantee uninterrupted access at all times.
Temporary interruptions may occur because of maintenance, supplier downtime, payment provider issues, technical problems, or circumstances outside our direct control.
Product availability, prices, payment methods, and processing times may change without prior notice.
12. Limitation of Responsibility
Cream Store is not responsible for delays, failures, or interruptions caused by circumstances outside our reasonable control, including supplier systems, payment providers, game publishers, maintenance, network problems, or third-party service interruptions.
Nothing in these Terms & Conditions limits any rights or remedies that cannot legally be excluded under applicable law.
13. Prohibited Activities
Customers must not:
‣ Use Cream Store for fraudulent or unauthorized transactions
‣ Provide false or misleading information
‣ Attempt to exploit errors, bugs, promotions, pricing, or website systems
‣ Abuse the refund or payment process
‣ Attempt to gain unauthorized access to Cream Store accounts or systems
‣ Use the website in a way that may harm Cream Store, its customers, suppliers, or service providers
Cream Store may restrict or suspend access when there is reasonable evidence of prohibited activity.
14. Changes to Orders, Products, and Services
Cream Store may update product availability, pricing, purchase limits, payment methods, promotions, and other service features when necessary.
Prices and availability shown at the time an order is successfully placed will apply to that order, subject to any correction required by applicable law.
15. Contact & Support
For questions or concerns regarding orders, payments, or refunds, customers may contact Cream Store through:
Email: [email protected]
Facebook: Cream Store official Facebook page
When contacting support about an order, please provide your Order ID and any relevant information or proof requested by our support team.
Please avoid submitting the same concern through multiple support channels, as duplicate requests may cause delays.